Support & AMC

End-to-End Support & Logistics:

Biocrux provides a hassle-free, 360-degree PET waste management solution for our partners. We collect all plastic waste generated by our machines and ensure it is responsibly recycled in strict compliance with the Solid Waste Management (MSW) Rules, 2016—completely.

Annual Maintenance Contract (AMC):

Biocrux India manages comprehensive lifecycle support for our machines nationwide. We offer both Comprehensive and Non-Comprehensive AMC packages tailored to your operational needs, backed by a strong regional service network across India.

Our AMC Packages Include:

• Quarterly Preventive Maintenance: Regular on-site inspections to ensure peak machine performance and minimize downtime.
• Blade Sharpening: Routine servicing of cutting components to maintain optimum processing efficiency.
• Component Replacement: Coverage for any damaged internal components (excluding external physical damage or user mishandling).

Service Commitments & SLA

We back our machines with reliable, time-bound service standards to ensure uninterrupted operations:

• On-Call Support: Immediate telephonic troubleshooting and technical assistance for quick issue resolution.
• Rapid On-Site Response: Guaranteed technician visit within 3 working days of registering a complaint.

Smart Features & Connectivity

Our machines are equipped with advanced IoT capabilities to keep you connected and reward your users:

• IoT Web Dashboard: Access to a dedicated web portal providing real-time data tracking, machine analytics, and performance monitoring.
• SMS Data Coverage: Built-in data connectivity for seamless machine communication, with all SMS data charges fully covered.
• Free Reward Messages: Automated, cost-free incentive messages sent directly to users to promote recycling participation.